Delivery Information

We only deliver within New Zealand at this time. (unless prior approval is given from Head Office)

We will not deliver to Post Office Boxes. Sorry.

If your goods do not arrive in good condition, please contact us immediately.

We are not responsible for lost or damage to goods through the shipping process or for goods that have been delivered to an incorrect address, however we will do everything we can to provide accurate up to date information to our suppliers and try to remedy any situations which may arise.

With our free shipping method estimated delivery time from dispatch is 2 to 10 days.

EMS and DHL timeframes are estimated at around 7 to 8 days providing the items are not held in customs for GST and Duty payment.. in which case they can take another 2-3 days to clear and be delivered.

However we will endeavor to shorten these times if and where possible.

Orders will only be processed  upon receipt of payment.

For Bank Transfer option if payment is made before 5pm on the day the order is made, confirmation of payment will normally occur the following day. 

Allow 1 to 2 days for processing and dispatching of order.

Upon dispatch the delivery time frame then applies.

Whilst we endeavor to ensure stated delivery times are kept, there may be times when these are unrealistic due to variables outside of our control, ie weekends/holidays and the like.

Delivery to a rural address may take 1 to 2 days longer but will not incur extra charges as we will absorb these.

Goods ordered on Friday, Saturday and Sunday will be shipped on Monday so please add this to your delivery/lead times. 

Pickups may be arranged at the discretion of staff where the opportunity is convenient for both parties and cash may be paid at the point of pick up when stock is on hand.. however the customer must first complete the online purchase and use the bank transfer option if it is available.